Your cart
Close Alternative Icon
Bag Icon

Politique d'expédition

COVID-19 Policy

We continue to operate and fulfill orders while taking all precautionary measures to protect our customers during this time.
 
**Due to evolving COVID-19 protocols with our shipping partners (UPS, USPS, DHL, FEDEX) shipments may be delayed and delivery times extended on the processing of online orders.**
Domestic Orders

In-stock items usually ship within 7-10 business days from when you place your order. You should receive your order within 5-7 business days from the time it ships, depending on your location. 

International Orders

For international orders, our shipping partners, typically ship within 10-15 business days. Prices are calculated at check-out, based on your location. Please note this does not take into account any customs clearance delays that may arise. We work closely with our shipping partners to minimize any delays in delivery for our international customers. 

Duties and taxes are the responsibility of the recipient, should the package be refused at the point of delivery the order will be charged a return shipping fee as well as the duties and taxes incurred on the shipment.

Holiday Season

Due to the high influx of orders, estimated shipping and order processing windows are subject to change during the Holiday season. Please do not hesitate to reach out to us if you have any questions at orders@themutedhome.com

 Receiving

Upon receipt, please inspect your order carefully and notify us of any damages. In the case of damaged boxes that may result in a shipping claim.  All damages incurred during shipping must be reported within 72 hours of receipt of merchandise to orders@themutedhome.com

 

français fr